Portal Guide
This guide will take you through the steps involved in creating an account on the HIA Web Portal. This is an important part of the agency and every staff member that is Trial Trainer+ must have an account in order to view all of our logs. If you have any further questions in which this guide does not cover, don’t hesitate to visit the Help Desk in the HQ.
The Portal Guide will cover
- Creating an account (Trial Trainer+)
- Security Search
- Trainer Dashboard
- Promotion Dashboard (High Rank+)
- Tour Dashboard
- User Profiles
- Transfer Logs
- Employee Profiles
- Forget Password
- Returning Member (Re-sync Portal)
The Portal Guide will cover
- Creating an account (Trial Trainer+)
- Security Search
- Trainer Dashboard
- Promotion Dashboard (High Rank+)
- Tour Dashboard
- User Profiles
- Transfer Logs
- Employee Profiles
- Forget Password
- Returning Member (Re-sync Portal)
Creating an account
Creating an account
To create an account on our portal please go to habbohia.net.
Once there, click on the 'Register' button on right of the ‘Login’ button..
Once there, click on the 'Register' button on right of the ‘Login’ button..
From there, please enter your Habbo username as well as your password.
(Your username must be an EXACT match to you Habbo username or you will not be accepted or verified)
Do NOT use the same password here as you do for your Habbo account.
(Your username must be an EXACT match to you Habbo username or you will not be accepted or verified)
Do NOT use the same password here as you do for your Habbo account.
After clicking on 'Next’, you are then taken to the account verification page. On the page, a verification code will be given to you. Clear your motto and paste it on your Habbo Motto and then hit the green refresh button. Once the system has verified that your motto is the same as the verification code, you will then be able to click the ‘Next’ button.
Subsequently, when you click on the ‘Next’ button, you will be directed to a page asking you to confirm your information. Click the ‘Register’ button when you have confirmed that it is correct.
Once you click on the ‘Register’ button, you will be directed back to the Login page informing you to contact a Portal Admin.
If you are in the Trainer Division, please go to the help desk and ask for a Portal Admin.
If you are HR+, please request a PA on Discord in the #requests channel through the following format:
@Portal Admin > Activate Portal > username
If you are in the Trainer Division, please go to the help desk and ask for a Portal Admin.
If you are HR+, please request a PA on Discord in the #requests channel through the following format:
@Portal Admin > Activate Portal > username
Once a Portal Admin has accepted your account, you may log in using your set username and password.
Upon logging in, you MUST set a Promotion Tag that resembles your Habbo username
To do this click the icon in the top right of your portal page and click 'Settings'
Upon logging in, you MUST set a Promotion Tag that resembles your Habbo username
To do this click the icon in the top right of your portal page and click 'Settings'
When setting a promotion tag please ensure it matches your Habbo Username and it must be 3-4 letters in length
You must enter a promotion tag that is NOT used by anyone else.
An error message will pop-up informing you if you have.
You must enter a promotion tag that is NOT used by anyone else.
An error message will pop-up informing you if you have.
security Search
Security Search
Trainers+ are able to access the Security Search on the Portal. All you have to do is to click the Security Search icon as shown in the screenshot attached below (boxed in yellow).
Clicking the Security Search icon will open a pop-up where you can input the username of the member you want to check. Once done, click Search.
Additionally, your Search History is located on the right and shows the users you have previously searched. It also shows whether those users were allowed to enter or not (Status).
This is helpful in situations where the user just had to reload the room, accidentally typed :exit or got disconnected for a short period of time – you can simply re-check based on your Search History. Note: Do not forget to ensure that they’re wearing the correct badge and uniform even if the motto shown in the Security Search matches their Habbo motto. |
Trainer Dashboard
Trainer Dashboard
Trainers can only view certain aspects of the HIA Portal. They are restricted to only being able to see ‘Trainings’ which is where a trainer logs their training session for a recruit.
To log a training session, you must click the ‘Trainings' button on the main dashboard, as shown in the image.
To log a training session, you must click the ‘Trainings' button on the main dashboard, as shown in the image.
Once you have clicked it, you will need to click ‘Add Training’ where you will need to fill out the boxes with the recruit's Username, and whether they have passed or failed. Optionally you can write a small comment on how the training session went.
Even though a recruit may fail the training session, you MUST log it in order to keep track of your activity as a trainer.
When complete, click ‘Add Training’
Once submitted, it will be added to our list of training session logs. You can search specifically for either the trainee (the agent search box) or the trainer (the trainer search box)
When complete, click ‘Add Training’
Once submitted, it will be added to our list of training session logs. You can search specifically for either the trainee (the agent search box) or the trainer (the trainer search box)
Promotion Dashboard (High Rank+)
High Rank Dashboard
Once you rank up to HR within HIA, your Portal will be automatically updated to include most of the portal's features, such as being able to log promotions, tours, disciplinaries, firings and much more, as shown in the pictures.
Promotions
On the promotion page you will find various icons each with a unique meaning, please familiarise yourself with each icon and their meaning. To search whether a member is ready for promotion search them in the "Agent" search bar. Hovering your mouse over the icons will also provide further information. The rows that are highlighted in blue also means that the member is ready to be promoted. |
|
If a member is ready to promote with the blue icon, and both you; the promoter and the promotee have 15+ minutes online time, click the blue icon and click confirm. You will also have the option to copy the new motto into your clipboard by clicking the blue button. If you have any issues logging promotions please contact a PA (Portal Admin). |
You can also manually log promotions if needed, by clicking the "Add promotion" button then filling in all the details.
DO NOT use the manual promotion option to bypass promotion times, tasks or limits.
DO NOT use the manual promotion option to bypass promotion times, tasks or limits.
Tour Dashboard
Agent Tour
Receiving an agent tour is a mandatory part of a new member's induction. To indicate a tour has been completed it must be logged under the 'Tour' page. Please note that only ONLY SLT + Ranks are to give and log tours.
On the tours page you may search tour logs via the Agent or the Guide, if they completed the tour and add completed tours by clicking "Add Tour".
Add the username of the Agent, whether they completed the tour and can add any comments regarding the tour or agent.
USER profiles
Transfer Logs
Transfer Logs
Accessing Transfer Logs will show you all the transfers done by Transfer Unit members, here you can search transfers via Username or TU Agent. If you get into the Transfer Unit you will get the 'Add Transfer' option.
Clicking Add Transfer will bring up the following screen where you fill out the relevant information regarding your transfer. Once done click 'Add Log' to complete your log and add it to the Transfer Logs
Employee profiles
Employees Profile
You are able to check the profiles of other employees in the “Employee Lookup’ section under the 'Tools' category. In their profile you are able to check their rank, promotion tag and personal secretary. You can also search members via their promotion tag by clicking 'Agent Name' and clicking 'Promo Tag' on the drop down.
forget password
Forget Password
To open your portal account even you forgot your password you need to click ‘Forgot Password’
Enter your username that matches your Habbo username then click ‘Next’.
Enter your username that matches your Habbo username then click ‘Next’.
It will direct you to the Forgot Password tab.
Click the ‘blue clipboard’ on the right side of new motto to copy the motto
Paste the copied motto to your habbo character and then go back to portal
Click the ‘blue clipboard’ on the right side of new motto to copy the motto
Paste the copied motto to your habbo character and then go back to portal
Click the ‘green button’ on right side of ‘Current Motto’ then click ‘Next’
Now type your desired new password and confirm new password then click ‘Change Password’
Then type your new password then click ‘Log in’
(Do not forget to change your motto back to your original motto)
Now type your desired new password and confirm new password then click ‘Change Password’
Then type your new password then click ‘Log in’
(Do not forget to change your motto back to your original motto)
returning member (Re-sync)
Returning Member (Re-sync)
Portal accounts of returning members need to sync again with their habbo.
To sync your portal account you need to copy and paste the ‘new motto’ on your habbo.
Then click ‘Verify’. If it still shows that you need to re-sync, check for extra spaces in your motto then click the verify again.
To sync your portal account you need to copy and paste the ‘new motto’ on your habbo.
Then click ‘Verify’. If it still shows that you need to re-sync, check for extra spaces in your motto then click the verify again.
If you have any questions about the Portal Guide please contact the Director General - Strategy Operations or a member of the Chief of Staff Team.